Terms of Service

1. Agreement

These Terms of Service (the “Terms”) are a binding agreement between Triples Global LLC, a California limited liability company (“tethr”, “we”, “us”) and the organization or person using the tethr platform (“Customer”, “you”). By creating a workspace, accepting an invitation to a workspace, or otherwise using the Service, you agree to these Terms. If you are acting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “Customer” refers to that entity.

These Terms incorporate our Privacy Policy and, where we process personal data on your behalf, our Data Processing Agreement.

2. The Service

tethr is a multi-tenant human-resources platform: an person directory and org chart, performance targets and review cycles, surveys and feedback, recognition, recruiting (job postings, public careers pages, applications and interviews), document storage, and an embedded AI assistant. Each customer’s data lives in its own isolated workspace.

The Service is currently offered as a beta. Features may change, be added, or be removed as the product matures, and occasional interruptions are more likely than in a generally-available product. Section 10 describes the beta terms in more detail.

3. Accounts, Eligibility & Workspace Roles

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep your credentials confidential; you are responsible for activity that occurs under your account.

Workspaces have roles (Owner, HR, Manager, Person) with different levels of access. The workspace Owner and its administrators decide who is invited, what role they hold, and what data is entered. Customer is responsible for the acts and omissions of everyone it invites into its workspace as if they were Customer’s own.

4. Customer Data

“Customer Data” means all data you and your users submit to your workspace — including person records, compensation and performance information, survey responses, recognition, recruiting and candidate data, and uploaded documents. As between the parties, Customer owns Customer Data. You grant us a limited, non-exclusive license to host and process Customer Data solely to provide, secure, and support the Service. We do not sell Customer Data, and we do not use it for advertising.

You are responsible for the lawfulness of the Customer Data you submit — including having a legal basis to process your people’ and candidates’ personal data and complying with applicable employment, privacy, and data-protection laws. Where that data includes personal data protected by laws such as the GDPR or US state privacy laws, our processing is governed by the Data Processing Agreement.

The Service includes self-serve tools to export your workspace data as a machine-readable archive and to permanently delete your workspace (Settings → Data).

5. AI Features

The Service includes AI-powered features: an embedded assistant, résumé parsing for recruiting, and document search built on text embeddings. To provide these features, relevant content is sent to our AI infrastructure providers (currently Anthropic and Voyage AI) at the moment you use the feature.

Two commitments apply: (a) when the assistant reads your workspace to answer a question, a server-side filter strips compensation, government identifiers, medical information, personal contact details and credentials from what it retrieves before that reaches an AI provider; and (b) we do not use Customer Data to train AI models, and we engage AI providers under terms that restrict their use of the data to providing the service to us. Some features necessarily send the content you give them: parsing a résumé, or reading a roster you paste in, sends that text as provided, including the contact details it contains. AI output can be wrong; it is provided for convenience and is not professional advice. You are responsible for decisions made using it.

6. Acceptable Use

You agree not to, and not to permit your users to:

• access or attempt to access another customer’s workspace or data, or probe, scan, or test the vulnerability of the Service;
• interfere with the operation of the Service, including by circumventing rate limits or usage caps;
• upload content that is unlawful, infringing, or that you lack the right to process;
• use the Service to make automated employment decisions that require human review under applicable law, or otherwise in violation of employment or anti-discrimination law;
• resell, sublicense, or provide the Service to third parties outside your organization, or copy it to build a competing product;
• use the public careers or offer pages to collect data for purposes unrelated to recruiting for your organization.

7. Third-Party Services

The Service is built on third-party infrastructure (hosting, database, authentication, email, storage, and AI providers) listed as sub-processors in our Privacy Policy and DPA. If you connect an optional integration to your workspace (for example an e-signature provider for offer letters), your use of that integration is also governed by the integration provider’s own terms.

8. Intellectual Property & Feedback

We own the Service, including its software, design, and documentation. These Terms grant you no rights in the Service other than the right to use it. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without restriction or obligation to you.

9. Confidentiality

Each party may receive non-public information from the other in connection with the Service (“Confidential Information”). Customer Data is Customer’s Confidential Information; non-public features, pricing, and security details of the Service are ours. Each party will protect the other’s Confidential Information with at least reasonable care, use it only in connection with the Service, and disclose it only to those who need it and are bound by confidentiality obligations, or where disclosure is required by law (with notice where legally permitted).

10. Beta Terms

The Service is in beta: we may change or discontinue features with shorter notice than we would give for a generally-available product, and service levels are not guaranteed. If we discontinue the Service or your participation in the beta, we will give you at least 30 days’ notice and a window to export Customer Data before deletion. We may also contact you for feedback about your use of the Service. Fees are covered in Section 11.

11. Fees & Taxes

Subscriptions are $8 per billable person per month, billed monthly in advance through our payment processor. A person becomes a billable person when they are invited to the workspace, when they have a login, or 14days after their record is created — whichever happens first — and stops being billable when they are marked terminated. Every workspace is billed for at least one seat.

We reconcile seat counts once a day. Increases appear on your next invoice without mid-cycle proration; changes you make yourself in the billing portal are prorated by the processor at the time you make them.

You may cancel at any time from the billing portal, effective at the end of the period you have paid for. Deleting your workspace cancels the subscription immediately. Fees already paid are not refundable, and we do not refund partial periods.

The Service also offers optional one-time AI credit top-ups, which are available only to workspaces with an active subscription. Credit does not expire while your workspace is active, and any unused credit is forfeited when the subscription ends or the workspace is deleted.

If we change these fees we will give at least 30 days’ notice to workspace administrators, and continued use after that notice means accepting the new pricing. You are responsible for any taxes associated with your use of the Service, excluding taxes on our income.

12. Term, Suspension & Termination

These Terms apply for as long as you use the Service. You may stop using the Service at any time and may delete your workspace self-serve (Settings → Data). We may suspend or terminate access immediately if you materially breach these Terms, if your use creates a security or legal risk, or if we are required to by law; where practical we will give notice and a chance to cure first.

Upon termination we will, at your choice, make Customer Data available for export for at least 30 days, after which we will delete it as described in the DPA, except where retention is required by law. Sections 4 (Customer Data ownership), 8, 9, and 13–16 survive termination.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

The Service is a tool for managing HR workflows; it is not legal, tax, or HR-compliance advice. Templates, AI output, and analytics do not substitute for the judgment of qualified professionals, and you remain solely responsible for your employment decisions and legal compliance.

14. Indemnification

Customer will defend and indemnify tethr against third-party claims arising from (a) Customer Data, (b) Customer’s employment decisions or practices, or (c) use of the Service in violation of these Terms or applicable law. We will defend and indemnify Customer against third-party claims that the Service, as provided by us and used as permitted, infringes their intellectual-property rights. Each indemnity is conditioned on prompt notice, control of the defense by the indemnifying party, and reasonable cooperation.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY CUSTOMER FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AND (B) US $[100]. THESE LIMITS DO NOT APPLY TO A PARTY’S INDEMNIFICATION OBLIGATIONS, BREACH OF SECTION 9 (CONFIDENTIALITY), OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. The parties will first try to resolve any dispute informally; if that fails, disputes will be resolved exclusively in the state or federal courts located in [county] County, California, and each party consents to their jurisdiction. [Counsel: consider an arbitration clause instead.]

17. Changes to These Terms

We may update these Terms from time to time. For material changes we will give at least 14 days’ notice through the Service or by email to workspace administrators before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may export and delete your data.

18. General

These Terms, together with the Privacy Policy and DPA, are the entire agreement between the parties about the Service and supersede prior discussions. Neither party may assign these Terms without the other’s consent, except to an affiliate or in connection with a merger or sale of substantially all assets. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. Notices to us go to the contact below; notices to you go to your workspace administrators’ email addresses.

19. Contact

Questions about these Terms: tethr@tethr.work or [postal address].